Effective Date: 1 July 2026
1. Purpose
This Refund and Cancellation Policy explains how subscriptions, preorders, renewals, cancellations and refunds are managed by Lesson Assist (Pty) Ltd ("Lesson Assist", "we", "our" or "us").
By subscribing to Lesson Assist, you agree to this Policy together with our Terms & Conditions and Privacy Policy.
2. Subscription Options
Monthly Subscription
- A recurring monthly subscription billed in advance.
- Your subscription remains active until cancelled.
Annual Subscription
- An upfront payment covering access from the date of activation until the end of the applicable academic year.
- Where a subscription commences part way through the academic year, the subscription fee will be adjusted accordingly (for example, a six month subscription covering July to December).
Launch Preorder Offer
Prior to launch, Lesson Assist may offer discounted annual subscriptions ("Preorder Subscriptions"). These subscriptions:
- are purchased before platform launch;
- become active on the official launch date;
- are offered at promotional pricing;
- are available for a limited period only.
The preorder discount is a once off promotional offer and is not guaranteed to be available again.
3. Monthly Subscription Cancellation
Monthly subscriptions may be cancelled at any time. Cancellation:
- stops future billing;
- does not automatically generate a refund for the current billing period;
- remains active until the end of the current paid month.
Example:
- Subscription purchased: 1 August
- Cancelled: 15 August
- Access continues until: 31 August
- No further monthly payments will be charged.
4. Annual Subscription Cancellation
Annual subscriptions are purchased at a discounted rate in exchange for a longer commitment. If you cancel:
- your subscription remains active until the expiry date;
- automatic renewal (if applicable) will be stopped;
- no partial refund will normally be provided.
5. Launch Preorder Cancellation
Because discounted preorders reserve learner capacity and promotional pricing before launch, the following applies.
Before Platform Launch
Customers may cancel their preorder for a full refund within 14 calendar days of purchase, provided the platform has not yet launched and access has not been provided.
After this period, refunds will generally not be available unless required by law.
After Launch
Once:
- the platform launches;
- access credentials have been issued; or
- learning content becomes available,
the Preorder Subscription becomes an active Annual Subscription and the Annual Subscription cancellation rules apply.
6. Cooling Off Rights
Where applicable under South African law, customers who purchase online may have statutory cooling off rights. Nothing in this Policy limits any rights provided under applicable legislation. Where legislation requires a refund, Lesson Assist will comply with those legal obligations.
7. Refund Eligibility
Eligible
- Duplicate payment
- Incorrect billing
- Technical error resulting in duplicate charges
- Platform unavailable for an extended period due solely to Lesson Assist
- Payment processed in error
- Refund required under applicable law
Not Eligible
Refunds will generally not be provided because:
- the learner no longer wishes to use the platform;
- the learner did not use the platform;
- examinations have been completed;
- the parent forgot to cancel;
- another tutoring service has been selected;
- dissatisfaction based solely on learner effort or academic performance.
Lesson Assist provides structured learning support but does not guarantee specific academic outcomes.
8. Exceptional Circumstances
Lesson Assist may, at its sole discretion, approve a full or partial refund in exceptional circumstances including:
- prolonged verified illness;
- duplicate family purchases;
- serious billing errors;
- other exceptional situations considered reasonable by Lesson Assist.
Approval of one refund does not create a precedent for future refunds.
9. Automatic Renewal
- customers will be billed using their selected payment method;
- renewal occurs unless cancelled before the next billing date;
- reminder notifications may be sent before annual renewal.
10. Failed Payments
If payment cannot be collected:
- access may be suspended;
- reminders may be issued;
- access will resume once payment is successfully processed.
Lesson Assist reserves the right to terminate subscriptions where payment remains outstanding.
11. Promotional Pricing
- cannot be applied retrospectively;
- cannot be exchanged for cash;
- cannot be combined with other offers unless expressly stated.
12. Institutional Licences
This Policy applies only to direct consumer subscriptions. Schools, NGOs, corporates, government departments and institutional partners are governed by their individual commercial agreements.
13. Changes to this Policy
Lesson Assist may update this Policy from time to time. Changes will not affect subscriptions already purchased unless required by law. The latest version will always be published on our website.
14. Contact Us
Questions regarding cancellations or refunds may be directed to: